Privacy Policy

1. Who We Are
 

BRIX BUILD Ltd (“we”, “our”, “us”) is a building and construction services company. We are committed to protecting your privacy and handling your personal information lawfully, fairly, and transparently.

For UK and EU data protection purposes, we act as a data controller under the UK General Data Protection Regulation (UK GDPR) and EU General Data Protection Regulation (EU GDPR).
 

2. Information We Collect
 

We may collect the following categories of personal data:

Information you provide

• Name, address, email address, phone number

• Account registration details

• Billing and payment information

• Project specifications and quote requests

• Communications and enquiries

• Uploaded documents, plans, or work-related materials

Information related to construction services

• Property/project location details

• Site access instructions

• Historical project records

• Before/after work documentation (with consent where required)

Automatically collected information

• IP address and device identifiers

• Browser and usage analytics

• Cookie data
   

3. How We Use Your Information
 

We process personal data to:

• Create and manage customer accounts

• Provide quotes and construction services

• Schedule, deliver, and document building work

• Process payments and invoices

• Maintain service history

• Communicate project updates

• Improve website performance

• Prevent fraud and misuse

• Meet legal and regulatory obligations

Legal bases under UK/EU GDPR include:

• Contract performance

• Legal compliance

• Legitimate business interests

• Consent (where required)

For US users, processing aligns with applicable privacy and consumer protection standards.
 

4. Payments
 

Online payments are handled through secure third-party processors. We do not store full card details. Payment providers operate under their own regulatory and privacy obligations.
 

5. Cookies & Tracking Technologies
 

Our website uses cookies and similar tools to:

• Enable essential website functionality

• Remember user preferences

• Analyse website usage

• Improve performance and services

Cookies may include:

• Essential cookies (required for login/account access)

• Analytics cookies

• Functional preference cookies

Where legally required (UK/EU), consent will be requested before non-essential cookies are activated.

You can manage cookies through your browser settings.
 

6. Sharing Your Information
 

We may share data with:

• Payment processors

• IT and hosting providers

• Professional advisers

• Subcontractors necessary for project delivery

• Legal or regulatory authorities

We require third parties to safeguard your data. We do not sell personal information.

For US residents, we do not sell or share personal data for advertising purposes.
 

7. Construction-Specific Data Handling
 

Due to the nature of building services:

• We retain project documentation for warranty, safety, and compliance purposes

• Site photographs or records are used only for operational or marketing purposes with appropriate permissions

• Subcontractors receive only necessary information to perform work

• Health and safety records may be retained as legally required
   

8. International Data Transfers
 

Where data is transferred outside the UK or EU, we use legally recognised safeguards such as standard contractual clauses or equivalent protections.
 

9. Data Security
 

We implement administrative, technical, and organisational safeguards to protect personal data. While no system is fully secure, we actively work to minimise risks.
 

10. Data Retention
 

We retain information only as long as necessary to:

• Deliver services

• Maintain business records

• Meet legal and tax obligations

• Support warranties or disputes

Retention periods vary depending on the type of data and regulatory requirements.
 

11. Your Privacy Rights
 

Depending on your jurisdiction, you may have rights to:

• Access personal data

• Correct inaccuracies

• Request deletion

• Restrict processing

• Object to certain uses

• Data portability

• Withdraw consent

UK/EU residents may lodge complaints with their data protection authority.

US residents may have additional state-level rights depending on applicable laws.

Requests can be submitted via the contact details below.
 

12. Third-Party Links & Social Media
 

Our website may link to external platforms. We are not responsible for third-party privacy practices. Please review their policies separately.

Website Terms Overview